If the passengers journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.

Conditions of Contract

  1. As used in this contract “ticket” means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation”, “carrier” means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. “Warsaw Convention” means the Conventions for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at the Hague 28th September 1955, whichever may be applicable.
  2. Carriage hereunder is subject to the rules and limitations relating to the liability established by the Warsaw Convention unless such carriage is not “international carriage” as defined by that Convention.
  3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket; (ii) applicable tariffs; (iii) carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
  4. Carriers name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carriers timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
  6. Any exclusion or limitation of liability of carrier shall apply and be for the benefit of agents, servants and representative carrier and any person whose aircraft is used by carrier carriage and its agents, servants and representatives.
  7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt, in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non- international transportation.
  8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if applicable fare has not been paid.
  9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in cas of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
  10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
  11. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.


Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of Royal Brunei Airlines and certain other carriers parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from or having and agreed stopping place in the United States of America liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$10,000 or US$20,000.

The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.

Note: The limit of liability of US$75,000 above is inclusive of legal fees and costs except that in the case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.


Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per passenger unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline’s baggage liability to be at least US$1,250.00 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Dangerous articles in baggage

For safety reasons, dangerous articles such as those listed below, must not be carried in passenger’s baggage.
Compressed gases - (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders
Corrosives such as acids, alkalis, mercury and wet cell batteries.
Explosives, munitions, fireworks and flares.
Flammable liquids and solids such as lighter fuel, MATCHES, paints, thinners, firelighters.
Matches may be carried on the person.
Oxidising materials such as bleaching powder, peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetised material, offensive or irritating materials. Medicines and toiletries in limited quantities, which are necessary and appropriate for the passenger during the journey, such as hairsprays, perfumes, medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

Further information is available on request.

These articles will be carried free over the above the free baggage allowance, if retained in your custody except that in infant’s carrying basket, and invalid’s fully collapsible wheel chair and/or a pair of crutches may have to be carried in the cargo compartment. All other articles, including overnight bags, brief cases, typewriters, personal radios, ladies’ vanity or cosmetic cases, hat boxes and large size cameras are weighed together with all other baggage and are subject to excess baggage charges if total weight is in excess of free baggage allowance.
All Airline Members of the International Air Transport Association, are required to have these hand baggage regulations.

  • A lady’s handbag or pocket book
  • A reasonable amount of reading matter for the flight
  • An overcoat or wrap
  • A small camera and a pair of binoculars
  • An umbrella or walking stick
  • Infant’s food for consumption in flight and infant’s carrying basket
  • An invalid’s fully collapsible wheel chair and/or a pair of crutches provided that the passenger is dependent upon

Notice of Government imposed taxes and Fees

The price of the ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the “TAX” box (es) of this ticket. You may also be required to pay taxes or fees not already collected.

Denied Boarding by Overbooking

In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of non-availability of seats cause by overbooking. Details of these plans are available at the airlines’ offices. In order to minimize the effect of “no shows” and permit seats to be used by passengers who otherwise would not be able to travel on a chosen flight, carriers may overbook flights.
Whilst carriers make every effort to provide seats for which confirmed reservations exist, seat availability is not absolutely guaranteed.


Reconfirmation of bookings are no longer required for travels within the region except Middle East.

Travel Documents

Please check your passport, visas and vaccination certificates for your entire journey. Any irregularities may cause you inconveniences and even considerable expense.

Drug Offences - Warning

The trafficking in and illegal importation of controlled Drug are very serious offences in Brunei Darussalam and the penalty of such offence penalty of such offence is DEATH.

The eligibility of the transit tour passengers

  1. Commercial or fare paying passenger include children exclude infant holding same day onward journey with transit time in BWN of minimum 4hrs or more
  2. Passengers with Royal Skies Redemption booking are eligible
  3. Non-revenue passengers and passengers holding STPC or any GTH tour will not be eligible
  4. Flight disrupted passengers are not included where flight disruption procedure will apply

Accrual Mileage Eligibility

The following fares are not eligible to earn Royal Skies miles:
Free or non revenue tickets (E, U, I booking classes), reduced rate companion, prize, group fares (G booking class), charter or non-scheduled flights, travel agency/industry reduced rate, infant tickets, code share flights or tickets issued subject to special provisions.
Tickets booked and purchased on W, X, O, Q, M, S, D, A, R booking classes are not eligible for mileage accrual and award upgrade.
Some deeply discounted and special promotional fares may also be excluded from mileage accrual at RBA’s sole discretion or where local government law prohibits accumulation of miles in the member’s account.